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Booking Conditions

Aardvark Safaris Limited

Aspire Business Centre, Ordnance Road, Tidworth, Hampshire SP9 7QD | Company No. 03800138 | ATOL 5356

The following booking conditions, together with our privacy policy and any written information provided to you before your booking was confirmed, set out the terms of your contract with Aardvark Safaris Limited (trading as ‘Aardvark Safaris’, and referred to in these conditions as ‘Aardvark’, ‘we’, ‘us’ and ‘our’). Please read them carefully, as they are binding on you and all members of your party. Please detach and keep with your travel documents.

Aardvark Safaris is fully bonded by the Civil Aviation Authority under Air Travel Organiser’s Licence number 5356. ATOL protection primarily extends to customers who book and pay in the UK for flight-inclusive holidays. Non-flight packages are protected through our ABTOT insurance policy. This means you are financially protected in the event we become insolvent.

The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018. Accordingly, you will benefit from all rights applying to packages under UK law. Aardvark Safaris Limited is fully responsible for the proper performance of the package as a whole.

These conditions also apply to the re-booking of a tour by way of a transfer from a previous booking or under a credit note.

 

1. YOUR HOLIDAY BOOKING
2. YOUR HOLIDAY PAYMENT
3. YOUR HOLIDAY INSURANCE
4. SPECIAL REQUESTS
5. IF YOU ALTER YOUR CONFIRMED BOOKING
6. IF YOU CANCEL YOUR HOLIDAY
7. IF YOU HAVE A COMPLAINT
8. AARDVARK SAFARIS HOLIDAY PRICES
9. IF AARDVARK SAFARIS ALTERS YOUR CONFIRMED BOOKING
10. IF AARDVARK SAFARIS CANCELS YOUR HOLIDAY
11. EVENTS BEYOND OUR CONTROL (FORCE MAJEURE)
12. POST-DEPARTURE CHANGES AND ASSISTANCE
13. OUR COMMITMENT TO YOU FOR YOUR HOLIDAY ARRANGEMENTS
14. FINANCIAL PROTECTION
15. HEALTH, SAFETY AND ADVENTURE RISKS
16. PASSPORT, VISA, DOCUMENTATION AND HEALTH REQUIREMENTS
17. EXCURSIONS, TOURS AND OTHER LOCAL ACTIVITIES
18. TRANSPORT DELAYS AND DENIED BOARDING
19. LOCAL CHARGES AND TOURIST TAXES
20. ACCOMMODATION RATINGS AND LOCAL STANDARDS
21. OUR WEBSITE, BROCHURES AND ADVERTISING
22. BEHAVIOUR
23. DATA PROTECTION AND PRIVACY
24.YOUR KEY RIGHTS UNDER THE PACKAGE TRAVEL AND LINKED TRAVEL ARRANGEMENTS REGULATIONS 2018
25. YOUR KEY RIGHTS UNDER THE PACKAGE TRAVEL AND LINKED TRAVEL ARRANGEMENTS REGULATIONS 2018
26. YOUR KEY RIGHTS UNDER THE PACKAGE TRAVEL AND LINKED TRAVEL ARRANGEMENTS REGULATIONS 2018